General Questions
What are your business hours?
What's the best way to contact you?
What are your security and privacy policies and procedures?
What production methods do you use?
Preparing Your Print Files
What file formats do you accept?
Why does my print project need to bleed?
Why do I need to supply high-resolution (min. 300 DPI) images?
What is the difference between CMYK and RGB color?
How should I prepare my files to be printer compatible?
Ordering Print Products
How do I get a custom quote?
When will I get a proof for my job?
How long will it take to get my order?
Do I need special software to upload my files?
What are AAs?
General Questions
What are your business hours?
TigerPress' business offices are open Monday through Friday, from 8am to 5pm, EST. The manufacturing facility
operates from 7am to 1am, M-F.
What's the best way to contact you?
Phone: (888) 615-2679
Fax: (413) 585-8899
Email: onlinehelp@tigerpress.com
What are your security and privacy policies and procedures?
TigerPress takes your security and privacy very seriously. We are committed to maintaining the confidentiality of
our customers. We do not share, sell, rent or otherwise disclose information to others in ways different than as
necessary to process and ship orders and communicate with our customers.
We take every precaution to protect our online users' information. When users submit sensitive information via our
site, their information is protected both online and off-line. When our registration form asks users to enter
sensitive credit card information, that information is secured using advanced encryption software to protect
private information. Look for the lock icon on the bottom of secure Web pages when ordering online.
All of our users' information is restricted in our offices. Only employees who need the information to perform a
specific job are granted access to personally identifiable information. Employees must enter their password to
gain access to user information. Finally, the servers that store personally identifiable information are in a
high-security environment.
What production methods do you use?
TigerPress Online has been designed to give you the best value for your printing dollar. Jobs will be produced via
traditional offset, gang-run, or digital, printing depending on the quantity.
Preparing Your Print Files
What File Formats do you accept?
We accept native Mac or PC files from Quark, PageMaker, InDesign, Illustrator, Photoshop, Publisher, or Word. Be
sure to include links and fonts. If there is a problem with your file that we can fix quickly and easily, we will
do so for no charge to move your project forward without delay. We also accept JPG, PDF, PS, PSD, TIF and EPS
files with embedded links and fonts.
We will of course attempt to support any files not listed that you provide, but please be advised that additional
charges may apply.
High resolution scanning is available for film positives, negatives or camera-ready-art.
Why does my print project need to bleed?
Bleed is any artwork that extends beyond the trim marks on a page. We recommend bleeding color, type or image
beyond the final page size by I/8" minimum to ensure adequate trim.
Why do I need to supply high-resolution (min. 300 DPI) images?
TigerPress recommends saving your images at no less than 300 DPI to realize the most accurate color and image
reproduction that our leading edge direct-to-plate commercial offset printing technology affords.
If you're enlarging images after scanning, be sure to use the scaling factor: (final size / scan size) x final
resolution = scan resolution.
What is the differences between CMYK and RGB color?
Simply put, the offset printing process prints color in the CMYK (cyan, magenta, yellow, black) range. A monitor
displays color in the RGB (red, green, blue) range. When RGB is converted to CMYK, as all offset process color
printing is currently done, some RGB colors will be out of gamut; they will be lost in the process. Tigerpress'
digital workflow handles RGB images fine, but they will be converted to CMYK. To get a better idea of how your
images will actually print, convert them to CMYK at the standard SWOP setting.
How should I prepare my files to be printer compatible?
Tigerpress Online recommends using a commercial preflight program to automate your preflight checks. Many desktop
publishing progams are now equipped with a native preflight capability. Your document size should be set to the
finished size of your bound book, or the flat size of your folded piece. Keep non-bleed items 1/4" from any page
edge, and never put two pages together on one page as a spread. Include all links, fonts and a dummy indicating
folds, perfs, or other bindery operations. If you have embedded EPS files, be sure to include the fonts for these,
or convert the type to outlines.
Ordering Print Products
How do I get a custom print quote?
The Products available for ordering online are appropiate for over 80% of print projects typically ordered. The
translates into better pricing, and easier project management. For products specs not currently listed, call
Customer Service at (888) 615-2679. Fax or email your print specs to: onlinehelp@tigerpress.com. Or visit our custom-quote online order form.
When will I get a proof for my job?
In most cases, a proof will be available within 24 hours of submission of your order, provided all the necessary
components of your project are delivered. A RUSH Priority, if requested, may incur a premium charge.
How long will it take to get my order?
Turnaround times vary with the complexity of a project, though normal turnaround is ten to fifteen business days. Priority turnaround is
available, and can be calculated during your project order to ensure your print order is delivered within your deadline.
Do I need special software to upload my files?
The TigerPress Upload Site is an easy to use order form that ensures accurate, on-time delivery of your print project files without requiring
special software, though we do recommend using WinZip or Stuffit to maintain file integrity.
What are AAs?
AAs, or Author's Alterations/Corrections/Revisions include all work done by TigerPress that isn't included on the original specifications, and
will incur an additional charge.
TigerPress
155 Industrial Drive, Northampton, MA 01060
866-321-7518 • 413-224-2100 • Fax 413-224-2150
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